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Frequently Asked Questions

Find answers to common questions about our products and services.

We offer a 7-day return policy for all items. Products must be in their original condition and packaging. To initiate a return, please contact our customer service team with your order number.

Shipping times vary by location:

  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days
  • International shipping: 10-15 business days

All orders are processed within 24 hours on business days.

Yes! We ship to so countries worldwide. International shipping rates are calculated at checkout based on your location and the weight of your order. Please note that customs duties and taxes may apply depending on your country's regulations.

We accept all major payment methods including:

  • Credit cards (Visa, Mastercard, American Express)
  • bKash
  • Nagad
  • Rocket

All transactions are 100% secure and encrypted. We use SSLCommerz for secured transactions with smooth experience.

Once your order ships, you'll receive a tracking number via email. You can also track your order by:

  1. Logging into your account
  2. Visiting our order tracking page
  3. Using the tracking number on the carrier's website

If you have any issues with tracking, please don't hesitate to contact us!